Customer Services - Healthcare

Customer Services - Healthcare
  • Competitive
  • Temporary
  • Albury, New South Wales, Australia Albury New South Wales AUS 3350
Job Ref: VAC-13153
Sector: Allied Health
Sub-sector: Social Worker
Date Added: 19 July 2021

Medacs are partnering with an organisation that specialises in assisting people with impaired vision and blindness.

They are seeking 5 Customer Services staff for a 3 month period.

The hourly rate is $45 per hour + Super.

The role:

  • This role is based in Albury NSW
  • The purpose of this position is to provide a supportive and positive initial point of contact and engagement for clients and to establish and prioritise the client's service needs through a supportive planning process. The role is required to provide consistent and high-quality intake and planning support to their clients.
  • You will provide intake and planning support to new and returning clients over the phone, and require an empathic and supportive skill set combined with a firm commercial mindset.
  • Calls are relating to NDIS.
  • Estimate 20 calls per day per person
  • Chase up any eye reports with specialists

Necessary Skills:

  • Previous consumer service experience
  • Certificate IV in Disability or equivalent experience in community services with relevant specialist skills sufficient to perform required activities
  • Customer Management Systems applications. Preferred experience in Salesforce, Netsuite, and/or Amazon Connect.
  • Computer literacy skills in Microsoft applications.
  • Ability to use database systems

Medacs Healthcare
16/08/2021 07:12:06
AUD 0 0 Annum
Contact Consultant:
Siobhan O'Toole

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